Guest-Focused Retail Associate

Terranea-Resorts; Rancho Palos Verdes (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Terranea Resort is seeking a friendly retail associate at Pointe Discovery to assist guests with purchases while maintaining a polished, engaging demeanor. You will help stock, merchandize, and keep the retail space clean, and support with check-in and resort activities as needed.

The role requires strong guest service, clear communication, and the ability to work varied hours, including nights and weekends.

Qualifications

• Ability to operate computer or sales register equipment necessary to perform the job.
• Ability to communicate clearly and effectively with associates and customers.
• Ability to read, count, and write.
• Good organizational skills, with the ability to work independently.
• Ability to function under pressure, set priorities and adjust to changing conditions.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• 1-2 years retail experience preferred.
• Experience in retail operations, preferred, with a proven record of effective performance.

Responsibilities

• Meet store sales goals.
• Utilize elevated levels of sales and service to maximize sales performance.
• Demonstrate an in-depth knowledge of the merchandise.
• Comply with all sales related policies and procedures.
• Provide the highest level of customer service.
• Build and maintain repeat clientele by following through on special requests.
• Resolve guest complaints, ensuring guest satisfaction.
• Keep selling floor and merchandise neat, organized and stocked.
• Assist with receiving, tagging and merchandising new product as instructed by the Retail Buyer.
• Assist with entering PO’s into Retail Pro as instructed by Buyer.
• Assist in the maintenance of all inventory in the stockroom and on the selling floor.
• Comply with all Point-of-Sale policies and procedures.
• Participate in quarterly physical inventory.
• Properly execute all relevant register functions.
• Adhere to work schedule, inclusive of time and attendance.
• Participate in all relevant training and development seminars, programs and meetings as directed by store management.
• Maintain bank accounting accuracy.
• Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Process Activities Charges to guest accounts when needed.
• Maintain Library of Resources.
• Assist with Maps and Directions.
• Work with Guest Services to insure accurate reservations and booking process.
• Distribute Activities Sheets to resort guests and be an ambassador of all recreation programs.

Skills

Customer service

Communication

POS systems

Merchandising

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Retail Pro

Job description

Terranea Resort is seeking a friendly retail associate at Pointe Discovery to assist guests with purchases while maintaining a polished, engaging demeanor. You will help stock, merchandize, and keep the retail space clean, and support with check-in and resort activities as needed.

The role requires strong guest service, clear communication, and the ability to work varied hours, including nights and weekends.