Guest-Focused Restaurant Server at Luxury Resort

Pyramid Global Hospitality; Puerto Rico; On-site; USD 12,000 - 21,000; Full time

Job summary

Pyramid Global Hospitality at Hyatt Regency Grand Reserve Puerto Rico is seeking a motivated Restaurant Server to represent our brand and deliver exceptional guest service in a premier resort setting.

You will be the face of our dining experience, presenting menus, delivering meals, and ensuring guests receive timely, accurate service in a luxury environment. This role emphasizes guest focus, clear communication, and professional conduct in a vibrant resort atmosphere.

Qualifications

• Previous restaurant, room service, or hospitality experience preferred.
• Strong guest-service and communication skills.
• Ability to navigate guestroom areas efficiently while protecting guest privacy.

Responsibilities

• Review each order for accuracy before leaving the In-Room Dining area.
• Ensure all food, beverages, condiments, silverware, glassware, and requested accompaniments are included.
• Verify guest name, room number, order details, and special instructions.
• Maintain appropriate food temperatures during transportation.
• Deliver orders within established service expectations.
• Communicate delays, guest concerns, and service-recovery needs promptly.

Skills

Guest-service

Communication

Hospitality experience

Job description

Pyramid Global Hospitality at Hyatt Regency Grand Reserve Puerto Rico is seeking a motivated Restaurant Server to represent our brand and deliver exceptional guest service in a premier resort setting.

You will be the face of our dining experience, presenting menus, delivering meals, and ensuring guests receive timely, accurate service in a luxury environment. This role emphasizes guest focus, clear communication, and professional conduct in a vibrant resort atmosphere.