Guest-Focused Housekeeping Ops Lead

Marriott Resorts Hospitality Corporation; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Housekeeping Supervisor to oversee staff and ensure guest satisfaction. Responsibilities include inspecting rooms and public areas, coordinating cleaning priorities, and liaising with Engineering, Front Office and Laundry to resolve issues.

You will assist management in hiring, training, and scheduling while maintaining safety and quality standards across all properties.

Qualifications

• Supervise the Housekeeping staff to ensure quality service.
• Strong focus on owner/guest satisfaction and safety.
• Effective communication with Front Office, Engineering and Laundry.

Responsibilities

• Inspect villas/rooms, public areas, pool areas after cleaning.
• Run occupied villa/room reports and update room statuses.
• Coordinate scheduling, training, and performance coaching of staff.
• Work with management to hire, train, schedule, and discipline as needed.
• Document and resolve issues with discrepant rooms and communicate changes to shifts.

Job description

Marriott Vacations Worldwide is seeking a Housekeeping Supervisor to oversee staff and ensure guest satisfaction. Responsibilities include inspecting rooms and public areas, coordinating cleaning priorities, and liaising with Engineering, Front Office and Laundry to resolve issues.

You will assist management in hiring, training, and scheduling while maintaining safety and quality standards across all properties.