Guest-Focused Gaming Machine Attendant

Shoshone Bannock Tribes; Fort Hall (ID); On-site; USD 16,000 - 22,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, ID is seeking a Gaming Machine team member to support daily operations on the casino floor. The role emphasizes accurate cash handling, completing jackpot/handpay notes, and providing prompt, courteous service to Gaming Machine guests in line with casino policies.

This position requires good math skills, reliability, and the ability to work in a fast-paced environment with evening/weekend shifts.

Responsibilities

• Maintains accuracy for money transactions.
• Completes Jackpot and Handpay notes.
• Notifies Gaming Machine supervisors, Casino Shift Managers, or Gaming Machine technicians of customer needs and requests; follows up to ensure positive customer relations.
• Assists guests with gaming machine related issues in a prompt, courteous, and professional manner.
• Helps with preventative maintenance.
• Assists in maintaining Gaming Machine floor security by notifying department heads of any suspicious activity.
• Promotes departmental and property-wide promotions with all Customers.
• Promotes positive Customer Relations through prompt, courteous and efficient service.
• Complies with all department and company policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Job description

Shoshone-Bannock Casino Hotel in Fort Hall, ID is seeking a Gaming Machine team member to support daily operations on the casino floor. The role emphasizes accurate cash handling, completing jackpot/handpay notes, and providing prompt, courteous service to Gaming Machine guests in line with casino policies.

This position requires good math skills, reliability, and the ability to work in a fast-paced environment with evening/weekend shifts.