Guest-Focused Café Team Member

Dunkin - HZ Coffee Group; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin - HZ Coffee Group in Houston is seeking a Restaurant Team Member to support daily operations. You will prepare food and beverages according to Dunkin Brands standards and provide guests with friendly, efficient service.

This role emphasizes teamwork, quick learning, and maintaining a clean workspace. You will assist with drive-thru or front counter tasks, stocking, safety, and addressing guest questions while upholding brand standards.

Responsibilities

• Follow Brand standards, recipes and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders and serve to guests
• Understand restaurant menu including limited time offers and promotions and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment and guest areas
• Stocking items such as cups, lids, etc at workstation
• Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable)
• Follow speed of service standards
• Serve and communicate with guests
• Maintain a guest focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

Skills

Teamwork

Customer service

Fast-paced work

Job description

Dunkin - HZ Coffee Group in Houston is seeking a Restaurant Team Member to support daily operations. You will prepare food and beverages according to Dunkin Brands standards and provide guests with friendly, efficient service.

This role emphasizes teamwork, quick learning, and maintaining a clean workspace. You will assist with drive-thru or front counter tasks, stocking, safety, and addressing guest questions while upholding brand standards.