Guest-First Server in Fast-Paced Dining

Holbrook Life Management- Decatur LLC; Decatur (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Holbrook Life Management- Decatur LLC is seeking a restaurant server to welcome guests, take orders, and deliver meals with a focus on hospitality. You will work closely with the team to ensure accuracy, timely service, and guest satisfaction.

The role requires strong communication, reliability and the ability to multi-task in a fast-paced environment, including nights, weekends, and some holidays.

Qualifications

• Have a high school diploma or equivalent; previous server experience preferred.
• Be 18 years or older.
• Have good communication skills.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guest.
• Have good problem-solving, organization and time management skills; ability to multi-task.
• Be a good team player; work well with others.
• Be a "natural smiler" with a friendly personality who likes people!
• Be a reliable and hard worker: arrive to work on time, take initiative, be self-motivated, deliver consistent results, etc.
• Be able to work calmly and effectively under pressure and in a fast-paced environment.
• Be customer-oriented and have a "guest-first" mentality; look for opportunities to go the extra mile to exceed resident expectations.
• Be able to work nights, weekends and some holidays.
• Be able to climb up and down two flights of stairs carrying food and drinks multiple times during a shift.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.

Responsibilities

• Prepare dining room for guests; set tables and stock supplies prior to service.
• Work collaboratively with F&B team to ensure a positive dining experience for guests.
• Greet guests in a warm and genuine manner.
• Suggest menu items to customers based on the menu and specials.
• Provide information and/or answer questions about menu items.
• Take customer food and drink orders; ensure accuracy of orders.
• Upsell beverages, appetizers and/or desserts.
• Communicate orders to kitchen and bar staff.
• Monitor tables to ascertain additional service needs and order status.
• Monitor kitchen to ensure timely preparation of orders.
• Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
• Serve orders in timely fashion.
• Address and resolve customer concerns with management support.
• Enter orders into POS, present checks, process payments.
• Ensure availability of supplies; clean dishes and utensils; complete side work.
• Attend orientation, training and staff meetings as assigned.

Skills

Communication skills

Customer service

Team player

Time management

Multi-tasking

Problem-solving

Organizational skills

Friendly personality

Reliability and initiative

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Holbrook Life Management- Decatur LLC is seeking a restaurant server to welcome guests, take orders, and deliver meals with a focus on hospitality. You will work closely with the team to ensure accuracy, timely service, and guest satisfaction.

The role requires strong communication, reliability and the ability to multi-task in a fast-paced environment, including nights, weekends, and some holidays.