Guest-First Server - Food, Drinks & Hospitality

Applebee's; Los Angeles (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

IHOP is hiring a guest service team member in Los Angeles to deliver food and drinks, greet guests, and provide attentive service in a fast-paced environment.

You will handle alcohol service, take orders, help with pairing recommendations, and maintain a clean dining area. This role emphasizes friendly interaction and teamwork, with wages supplemented by tips.

Qualifications

• Reading, writing and verbal communication skills required.
• Mobility required during the entire shift.
• Transports and carries objects up to 15 pounds on a regular basis.
• Ability to wipe down table tops, table legs, debris from floors and seats.
• Must obtain or possess a valid food handler’s card before employment.
• In Oregon must obtain an OLCC license to serve alcohol within 45 days of employment.
• Must be at least 18 years of age.

Responsibilities

• Delivers food and drinks to guests.
• Provides responsible service of alcohol to guests.
• Greets guests, answers questions, and makes suggestions regarding food, drinks, and services.
• Interacts verbally with all guests creating a friendly and upbeat atmosphere.
• Relays orders to service bar and kitchen via POS system.
• Observes guests, anticipates and responds to requests.
• Presents guest check, processes payment and makes changes if needed.
• Participates in cleaning and resetting dining room tables.
• Completes cleaning tasks and assigned side work duties.

Skills

Communication skills

Mobility

Stand for long shifts

Balance and lifting

Food handler's card

Alcohol service compliance

Job description

Primary Responsibilities:

To serve food drinks, and accommodate guests’ needs in a courteous and timely manner following company standards.

Specific Functions and Duties:

1. Delivers food and drinks to guests.

2. Provides responsible service of alcohol to guests.

3. Greets guests, answers questions, and makes suggestions regarding food, drinks, and services.

4. Interacts verbally with all guests creating a friendly and upbeat atmosphere.

5. Relays orders to service bar and kitchen via the point-of-sale computerized register system.

6. Observes guests, anticipates and responds to any requests.

7. Presents guest check to each table accepts a form of payment. Makes correct change and/or completes the proper charge card procedure.

8. Participates in the cleaning and resetting of dining room tables.

9. Completes cleaning tasks and assigned side work duties.

Qualification Standards:

1. Reading, writing and verbal communication skills required.

2. Mobility required during the entire shift.

3. Transports and carries objects up to 15 pounds on a regular basis.

4. Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant.

5. Must obtain or possess and/or obtain a valid food handler’s card prior to employment.

6. In Oregon must obtain or possess and/or obtain a valid OLCC License to serve alcohol within 45 days of employment.

7. Must be a minimum of 18 years of age.

Physical Requirements:

1. Must be able to stand and exert a well-paced mobility for scheduled work shifts.

2. Must be able to speak clearly and listen attentively to guests and other staff members.

3. Must have good sense of balance, be able to bend and kneel and lift bus trays and pans frequently weighing 25 pounds.

Wages

1. Minimum wage plus tips.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.