Guest-First Restaurant Manager | Growth & Perks

Dunkin' - Cafua Management Company

Pittsfield (MA)

On-site

USD 55,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Employee discounts and discounted pet/

Complimentary and discounted meals

Monthly Bonus Plan

Job summary

Cafua Management Company, a Dunkin Donuts franchise operator in Pittsfield, MA, is seeking a Restaurant Manager to lead a team toward outstanding guest experiences while meeting brand and franchisee standards. You will drive operations, training and accountability across shifts to deliver quality products and fast, friendly service.

This role emphasizes staff development, profitability, and adherence to safety and sanitation rules in a busy restaurant environment in Massachusetts.

Qualifications

Leadership experience managing a team in a fast-paced setting.
Ability to recruit, train and develop staff.
Strong focus on guest service and brand standards.
Understanding of budgets, costs, and profitability.

Responsibilities

Recruit, hire, train and develop employees.
Communicate job expectations and performance.
Plan, monitor and review employee performance.
Provide coaching and feedback; discipline when needed.
Maintain guest-first culture and staffing levels.
Follow safety, sanitation, and compliance guidelines.

Skills

Leadership

Team development

Coaching

Guest service

Financial acumen

Compliance

Tools

Point of Sale system

Job description

This role emphasizes staff development, profitability, and adherence to safety and sanitation rules in a busy restaurant environment in Massachusetts.

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