Guest-First Housekeeper (Part Time)

mcrhotels.com; Minneapolis (MN); Hybrid; USD 19,000 - 25,000; Part time

Job summary

The Hilton Garden Inn Minneapolis University Area Hotel is seeking a Part Time Housekeeper to assist during our busy season. You will clean guest rooms, hallways, and public areas according to MCR standards, greet guests with warmth, and support a safe, welcoming environment.

Teamwork and punctuality are essential, and you will work closely with front desk and laundry staff to ensure efficiency. This role requires a positive attitude, reliability, and the ability to follow established guidelines

Qualifications

• Experience in hospitality, service, or related field preferred.
• Can-Do Attitude: positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to handle pace and pressure in a busy hotel.
• Listening and conflict resolution with co-workers and guests.
• Strong communication skills to convey information clearly.
• Hospitality and guest service mindset.
• Must be 18 years or older; varied schedule including evenings, nights, weekends, holidays.

Responsibilities

• Pre-cleaning duties include stocking supplies and tools on cart, attending morning stand-up meeting, folding and/or assisting with dirty linen in housekeeping laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• As assigned by direct supervisor, assist with cleaning in storage rooms, public spaces, guest laundry, and room deep cleaning activities.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Pace & pressure

Listening & conflict

Communication skills

Guest service

Age 18+

Shift flexibility

Punctuality

Job description

The Hilton Garden Inn Minneapolis University Area Hotel is looking for a Part Time Housekeeper to help with our busy season

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations:Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:Strong knowledge of all features of the hotel facility and amenities.
• Events:Awareness and support for all groups and events at the hotel.
• Technology:Understanding of relevant technology for each role.
• Phone Etiquette:Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces:All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In:Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy:All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports:Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform:All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication:Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude:Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Housekeeper, Role Specific Duties and Expectations

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.

• Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements:

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure:Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills:Must be able to convey information and ideas clearly.
• Hospitality and Guest Service:Must have a desire to serve all guests.
• Age Requirement:Must be 18 years of age or older to perform this job.
• Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks:Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:

• Stooping:Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
• Climbing:Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing:Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Kneeling:Bending legs at knee to come to rest on one or both knees.
• Crawling:Moving about on hands and knees or hands and feet.
• Standing:Remaining upright on the feet, particularly for sustained periods of time.
• Walking:Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions:Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting:Carrying certain housekeeping items such as linens, trash, or vacuums.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.