Guest-Facing Food Runner – Elevate Service & Growth

SOFITEL; Philadelphia (Philadelphia County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Career development

High performing team

CSR activities

Job summary

Sofitel Philadelphia, located on Rittenhouse Square, seeks a Food Runner/Service Assistant to welcome guests and ensure a smooth dining experience from greeting to farewell.

You will work with the Food & Beverage team to maintain food quality, presentation, and timely service, engage with guests with warmth and professionalism, and support fellow team members during busy periods while embracing the brand’s French hospitality ethos.

Qualifications

• Must be flexible with schedule, including AM or PM shifts and weekends.
• Ability to multi-task in a fast-paced, exciting environment while working with diverse colleagues.
• Skilled in communicating with guests and colleagues with polished appearance and poised demeanor.
• Desire to learn and grow in a professional, chic luxury environment.

Responsibilities

• Greet guests and ensure a warm, efficient dining experience from arrival to departure.
• Collaborate with Food & Beverage team to maintain food quality, presentation, and timely service.
• Engage with guests to create memorable dining experiences and assist team members as needed.
• Exercise good judgment to anticipate guests’ needs and address feedback.
• Support on-floor operations and coordinate with bartenders, servers, and managers during service.

Skills

Flexibility

Multitasking

Guest communication

Professional appearance

Empathy

Willingness to learn

Job description

Sofitel Philadelphia, located on Rittenhouse Square, seeks a Food Runner/Service Assistant to welcome guests and ensure a smooth dining experience from greeting to farewell.

You will work with the Food & Beverage team to maintain food quality, presentation, and timely service, engage with guests with warmth and professionalism, and support fellow team members during busy periods while embracing the brand’s French hospitality ethos.