Guest Experience & Wine Specialist

ABC Fine Wine & Spirits; Lake Wood (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid vacation and PTO

Tuition reimbursement

ABC UNIVERSITY - GREAT WINE, SPIRITS,

Wine, spirits, beer training

Excellent wellness-based health保险 for

Dental and vision plans

Company-match 401K program

Employee discounts on wine and spirits

Employee assistance program (EAP)

Pet insurance

Job summary

ABC Fine Wine & Spirits is seeking Retail Team Members to create a welcoming, fun, and educational experience for our Guests by delivering exceptional service, helping meet store goals, and keeping the store clean and organized.

You will greet Guests, operate POS, verify ages, promote our wine, spirits, beer, and cigars, restock shelves, receive deliveries, and participate in training to provide a high-quality Guest experience.

Qualifications

• Must be 21 years of age or older.
• Flexible schedule including nights, weekends, and holidays.
• No prior retail experience required, though customer-facing experience is a plus.

Responsibilities

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.
• Maintain Responsible Vendor status throughout employment for alcohol & tobacco purchases while operating POS, wine taps or tasting tables by checking proper forms of identification for age verification.
• Learn and promote ABC’s wide selection of wine, spirits, beer, and cigars, including our Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of product on shelves and within beer coolers. Increase sales and product performance to meet store goals.
• Receive, unload, and validate invoices, organize and stock store deliveries.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Perform additional duties as assigned by Store Leadership.

Skills

Customer service

POS system operation

Age verification

Cash handling

Merchandising

Stock replenishment

Teamwork

Attention to detail

Tools

POS System

Job description

ABC Fine Wine & Spirits is seeking Retail Team Members to create a welcoming, fun, and educational experience for our Guests by delivering exceptional service, helping meet store goals, and keeping the store clean and organized.

You will greet Guests, operate POS, verify ages, promote our wine, spirits, beer, and cigars, restock shelves, receive deliveries, and participate in training to provide a high-quality Guest experience.