Guest Experience & Wash Ops Associate

Whistle Express Car Wash; Decatur (IL); On-site; USD 19,000 - 23,000; Full time

Job summary

Whistle Express Car Wash is hiring for an entry-level Associate to own customer interactions at the Welcome Station, Wash Station, and Convenience Station. This hands-on role guides guests through the wash experience, supports membership growth, and helps maintain a fast-moving site on a daily basis.

The position is physical, outdoors, and offers a 60‑day structured certification program so you can learn quickly.

Qualifications

• No experience required. A 60‑day structured certification program sets you up from day one.
• You take ownership. You don’t wait to be told twice, and you don’t leave things half done.
• You’re curious. When something doesn’t make sense, you figure it out before you ask someone else to figure it out for you.
• You bring the energy. Positive, team-first, and genuinely into doing the job well.
• You’re physically active and comfortable working outdoors in all kinds of weather.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude; support sales and membership growth through consistent processes and knowledgeable guidance; assist with member sign‑ups, changes, and account management; follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area; assist with vehicle preparation, including identifying preexisting conditions; operate wash equipment safely and efficiently; communicate effectively with team members and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews; manage member accounts, including cancellations, plan changes, and overall member experience (CX); stock and organize detail centers to maintain accessibility and inventory accuracy; empty trash cans regularly and maintain clean work areas; perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties: Maintain professional conduct and adhere to uniform standards at all times; perform opening and closing duties to ensure smooth operations; clean and maintain the tunnel to ensure safety and operational efficiency; prepare towels and other necessary materials to support daily operations.
• WhatWe’reLooking For: Wedon’thire forwhat you know. Wehirefor how you show up. You take ownership. Youdon’twait to be told twice, and youdon’tleave things half done. You’recurious. When somethingdoesn’tmake sense, you figure it out before you ask someone else to figure it out for you. You bringthe energy. Positive, team-first, and genuinely into doing the job well. You’rephysically active and comfortable working outdoors in all kinds of weather. No experiencerequired. A 60‑day structured certification program sets you up from day one.

Job description

Whistle Express Car Wash is hiring for an entry-level Associate to own customer interactions at the Welcome Station, Wash Station, and Convenience Station. This hands-on role guides guests through the wash experience, supports membership growth, and helps maintain a fast-moving site on a daily basis.

The position is physical, outdoors, and offers a 60‑day structured certification program so you can learn quickly.