Guest Experience Waitstaff

Renaissance Toledo Downtown; Toledo (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Toledo Downtown Hotel in Toledo, OH is seeking a dedicated waiter/waitress to provide friendly, efficient service in a busy hotel dining environment. The role emphasizes guest satisfaction, accurate order handling, and smooth collaboration with the kitchen and front desk.

You will greet and seat guests, take and deliver orders, upsell where appropriate, check IDs for alcohol service, and ensure a clean, welcoming dining area.

Qualifications

• Must have prior experience as a waiter/waitress.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must carry at least a high school diploma.

Responsibilities

• Greet guests, seat them, and escort to tables.
• Provide menu recommendations and additional information.
• Upsell additional products when appropriate.
• Check IDs to prevent minors from ordering alcoholic beverages.
• Take orders using software, order slips, or by memorization.
• Communicate order details to the kitchen staff.
• Deliver food and beverages in a timely fashion.
• Deliver checks and collect payments.
• Clean and maintain tables and tableware.
• Provide exceptional customer experience.

Skills

Customer service

Multitasking

Teamwork

Communication

Cash handling

Education

High school diploma

Job description

Renaissance Toledo Downtown Hotel in Toledo, OH is seeking a dedicated waiter/waitress to provide friendly, efficient service in a busy hotel dining environment. The role emphasizes guest satisfaction, accurate order handling, and smooth collaboration with the kitchen and front desk.

You will greet and seat guests, take and deliver orders, upsell where appropriate, check IDs for alcohol service, and ensure a clean, welcoming dining area.