WaiterWaitress

The Delta by Marriott; Willow Beach (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Renaissance Toledo Downtown Hotel is seeking a friendly waiter/waitress to join our dining team. You will greet guests, take orders, upsell beverages and food, and ensure timely service with accuracy.

The ideal candidate has prior waitstaff experience, strong multitasking and money handling skills, and a collaborative spirit to maintain our high standard of guest satisfaction in a bustling hotel restaurant.

Qualifications

• Must have prior experience as a waiter/waitress.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must carry at least a high school diploma.

Responsibilities

• Greet guests, seat them, and escort them to tables.
• Provide menu recommendations and additional information.
• Upsell additional products when appropriate.
• Check IDs to prevent minors from ordering alcohol.
• Take orders using software, order slips, or by memorization.
• Communicate order details to the kitchen staff.
• Deliver food and beverages in a timely fashion.
• Deliver checks and collect payments.
• Clean and maintain the appearance of tables and tableware.
• Provide exceptional customer experience.

Skills

Customer service

Multitasking

Money handling

Teamwork

Communication

Education

High school diploma

Tools

POS systems

Cash register

Job description

Main Responsibilities of a Waiter/Waitress:

• Taking orders and delivering food and beverages.
• Helping guests with menu recommendations.
• Providing exceptional customer experience.

Waiter/Waitress Job Description:

Our restaurant is looking for a waiter/waitress with remarkable hard skills and engaging people skills.

The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a waiter/waitress who will treat our guests with attentiveness, patience, and a positive attitude.

The responsibilities of a waiter/waitress in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our waiters/waitresses are also responsible for handling cash and credit card transactions.

To help our restaurant provide a pleasurable dining experience, a good waiter/waitress should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Responsibilities of a Waiter/Waitress:

• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Checking ID's to prevent minors from ordering alcoholic beverages.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer experience.

Waiter/Waitress Job Requirements:

• Must have prior experience as a waiter/waitress.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must carry at least a high school diploma.

Renaissance Toledo Downtown Hotel is a 4-star Marriott property located in downtown Toledo, Ohio. The hotel features 241 air-conditioned rooms, including 7 suites, and sits within walking distance of major attractions. Imagination Station and Valentine Theater are each just 0.2 miles from the property, making the hotel an ideal base for exploring the city's cultural venues.
Guest rooms are appointed with refrigerators, smart televisions, and complimentary wireless internet. Each room includes a bed dressed with down comforters and premium bedding, along with a private bathroom stocked with designer toiletries and a hair dryer. Cable programming is available for in-room entertainment. Guest comfort ratings average 4.4 out of 5.
Dining options include Brim House, one of two on-site restaurants serving American cuisine, as well as a bar and lounge. Room service is available during limited hours. Cooked-to-order breakfasts are offered on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for an additional fee.
The property provides a fitness center, garden views, and complimentary wireless internet throughout. Additional services include a 24-hour front desk, concierge, business center, gift shop, and dry cleaning and laundry services. The hotel features over 15,000 square feet of conference and event space, including a ballroom and banquet hall, along with accessible meeting rooms and business facilities.
The hotel's downtown location places it within a 5-minute drive of Toledo Zoo and 7 minutes from Lake Erie. Toledo Express Airport is approximately 20 minutes away by car, while Detroit Metropolitan Wayne County Airport is roughly 45 minutes distant. The property has received an overall rating of 4.2 out of 5 across guest reviews.
Check-in begins at 4:00 PM and check-out is at 11:00 AM. The hotel is pet-friendly and welcomes dogs and cats. The property is wheelchair accessible with accessible routes throughout, including elevator access, accessible parking, and an accessible fitness center.