Guest Experience Supervisor | Front Desk & Operations

Renaissance Toledo Downtown; Toledo (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Renaissance Toledo Downtown Hotel, a 4-star Marriott property in downtown Toledo, Ohio, seeks a guest-focused leader to manage daily operations. The role involves supervising staff, ensuring service quality, and responding to guest needs with professionalism.

The on-site position requires flexibility for nights, weekends and holidays, with responsibilities spanning training, scheduling, and emergency response oversight across the hotel’s departments.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Promote teamwork and associate morale; treat people with respect.
• Have a thorough knowledge of emergency procedures and respond appropriately.
• Monitors daily status of rooms, rates, discounts, and packages.
• Hires, coaches and disciplines direct reports; interacts professionally with guests to resolve issues.
• Acts as Manager on Duty as required and works nights, weekends, and holidays.

Job description

Renaissance Toledo Downtown Hotel, a 4-star Marriott property in downtown Toledo, Ohio, seeks a guest-focused leader to manage daily operations. The role involves supervising staff, ensuring service quality, and responding to guest needs with professionalism.

The on-site position requires flexibility for nights, weekends and holidays, with responsibilities spanning training, scheduling, and emergency response oversight across the hotel’s departments.