Guest Experience & Venue Operations Coordinator

Live Nation Entertainment; Shakopee (MN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment's Mystic Lake Amphitheater seeks a Front Office Administrator to keep communication clear, schedules aligned, and operations running smoothly behind the scenes.

You will be the go-to resource for staff, artists, partners, and guests, helping shape culture and processes as the venue grows. The role requires at least two years in customer service or office management and fluency in English, with proficiency in Microsoft Office and Adobe PDF.

Qualifications

• Minimum 2 years previous customer service related experience or office management.
• Fluency in English and the local language is required.
• Proficient in a Microsoft Office Suite, Excel, Word and Adobe PDF.
• Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrival/departure, and new hire / visitor office orientation
• Manage conference room bookings and assist various departments in scheduling team meetings.
• Track all visitors, including vendors, visiting employees and guests.
• Plan occasional on and offsite company events per budget and process.
• Manage parking and vehicle logs and records.
• Track, issue and manage all venue credentials
• Assist with expense manage, invoice tracking and submission
• Welcome event guests and assist with printing visitor badges.
• Assist with tracking employee on-boarding/off-boarding processes.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by accomplishing key performance indicators.
• Perform ad hoc facilities assignments as needed, including, but not limited to ordering office supplies, kitchen supplies and various needs for company events & offsites.
• Other duties as assigned.

Skills

Customer service

Office management

English language

Tools

Microsoft Office

Adobe PDF

Job description

Live Nation Entertainment's Mystic Lake Amphitheater seeks a Front Office Administrator to keep communication clear, schedules aligned, and operations running smoothly behind the scenes.

You will be the go-to resource for staff, artists, partners, and guests, helping shape culture and processes as the venue grows. The role requires at least two years in customer service or office management and fluency in English, with proficiency in Microsoft Office and Adobe PDF.