Guest Experience Valet & Car Concierge

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Hotel room discounts

Job summary

HEI Hotels & Resorts operates The Westin at The Woodlands, seeking a courteous valet/shuttle attendant to ensure smooth guest arrivals and departures. You will park and retrieve vehicles, greet guests, provide directions, and help with luggage while maintaining safe traffic flow.

Ideal candidates have hotel experience, strong communication, and a clean driving record; the role offers competitive benefits and opportunities within HEI's diverse portfolio.

Qualifications

• Hotel or guest services experience preferred.
• Strong interpersonal skills with ability to stay calm under pressure.
• Ability to handle guest interactions with tact and diplomacy.

Responsibilities

• Follow traffic regulations while transporting guests to and from the airport or designated sites.
• Park guest vehicles and retrieve valet vehicles promptly and courteously, using claim tickets for correct delivery.
• Move between doors and areas to respond to guest needs.
• Greet guests with a friendly welcome and open car doors for arrivals and departures.
• Respond to guest inquiries about hotel features and services and provide clear directions.
• Maintain driveway traffic flow to ensure main entrance accessibility.
• Listen and respond promptly to guest and staff inquiries.
• Assist with lifting and loading luggage as needed.
• Explain hotel features and services clearly to guests.
• Maintain reliable attendance and be available to work regularly.
• Perform other duties as assigned.

Skills

Guest services

Communication

Customer service

Professional demeanor

Job description

HEI Hotels & Resorts operates The Westin at The Woodlands, seeking a courteous valet/shuttle attendant to ensure smooth guest arrivals and departures. You will park and retrieve vehicles, greet guests, provide directions, and help with luggage while maintaining safe traffic flow.

Ideal candidates have hotel experience, strong communication, and a clean driving record; the role offers competitive benefits and opportunities within HEI's diverse portfolio.