Part-Time Valet Attendant

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Hotel room discounts

Job summary

HEI Hotels & Resorts operates The Westin at The Woodlands, seeking a courteous valet/shuttle attendant to ensure smooth guest arrivals and departures. You will park and retrieve vehicles, greet guests, provide directions, and help with luggage while maintaining safe traffic flow.

Ideal candidates have hotel experience, strong communication, and a clean driving record; the role offers competitive benefits and opportunities within HEI's diverse portfolio.

Qualifications

• Hotel or guest services experience preferred.
• Strong interpersonal skills with ability to stay calm under pressure.
• Ability to handle guest interactions with tact and diplomacy.

Responsibilities

• Follow traffic regulations while transporting guests to and from the airport or designated sites.
• Park guest vehicles and retrieve valet vehicles promptly and courteously, using claim tickets for correct delivery.
• Move between doors and areas to respond to guest needs.
• Greet guests with a friendly welcome and open car doors for arrivals and departures.
• Respond to guest inquiries about hotel features and services and provide clear directions.
• Maintain driveway traffic flow to ensure main entrance accessibility.
• Listen and respond promptly to guest and staff inquiries.
• Assist with lifting and loading luggage as needed.
• Explain hotel features and services clearly to guests.
• Maintain reliable attendance and be available to work regularly.
• Perform other duties as assigned.

Skills

Guest services

Communication

Customer service

Professional demeanor

Job description

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Compensation

Salary Range: $12.00 - $12.00Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. *Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.