Guest Experience & Ticketing Specialist

The Fabulous Fox; Missouri; On-site; USD 21,000 - 28,000; Full time

Job summary

The Fabulous Fox Theatre in Missouri is seeking a Sales Support Specialist to flexibly assist in Season Tickets, Group Sales, and Membership offices, delivering exceptional service to guests, members, sponsors, and VIPs to create fabulous memories.

This full-time hourly, non-exempt role involves ticketing operations, handling orders and exchanges, and supporting showtime coverage during show hours and on-call shifts.

Qualifications

• 2–3 years of ticketing or high-touch customer service experience.
• Experience in a Private Club, Luxury Service, or Call Center environment is preferred.
• Proficiency in Microsoft Office Suite; ticketing software experience advantageous.

Responsibilities

• Build meaningful connections with guests to deliver on the theatre's goal of creating fabulous memories.
• Handle ticketing and dining requests with high proficiency, maintaining accurate and complete account details.
• Investigate and resolve customer concerns timely, escalating to the direct supervisor when necessary.
• Assist in daily operations across the Season Tickets, Group Sales, and Membership offices.
• Log into the phone queue to assist callers across all three departments based on real-time needs.
• Respond promptly to email inquiries and web/online form submissions, maintaining accurate records of activity and next steps.
• Process ticket orders, exchanges, and physical ticket mailings.
• Assist with the annual Season Renewal, Relocation, and Sales Campaigns for Season Tickets and Memberships.
• Guide group leaders through the full process of booking group tickets from start to finish.
• Partner with the Group Sales Coordinator to build new business relationships and support sales outreach.
• Serve as an active part of the Showtime Team, supporting guests in the theatre or via phone during show hours.
• Remain available for on‑call shifts as dictated by the Broadway and event schedule.

Skills

Guest Service Passion

Problem Solving

Prioritization & Multitasking

Communication

Professionalism & Teamwork

Professional Appearance

Tools

Microsoft Office Suite

Job description

The Fabulous Fox Theatre in Missouri is seeking a Sales Support Specialist to flexibly assist in Season Tickets, Group Sales, and Membership offices, delivering exceptional service to guests, members, sponsors, and VIPs to create fabulous memories.

This full-time hourly, non-exempt role involves ticketing operations, handling orders and exchanges, and supporting showtime coverage during show hours and on-call shifts.