Guest Experience Team Member, Park Operations

Defy; Charlotte (NC); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

Starting at $10/hr

Equal opportunity employer

Job summary

Ideal candidates are 16+ and reliable, with strong teamwork and communication. Previous hospitality is a plus but not required; training covers safety, guest service, and park procedures. Evening, weekend, and holiday availability is required.

Qualifications

• Must be 16 years of age or older.
• Availability to work evenings, weekends, and holidays as business needs require.
• Ability to follow safety procedures and operational guidelines.
• Ability to work in a fast-paced, high-energy environment.

Responsibilities

• Deliver a safe and positive guest experience at all times.
• Follow and enforce park safety rules and operational procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate clearly and professionally with guests and team members.
• Adapt to changing business demands and station assignments.
• Demonstrate teamwork, accountability, and professionalism during each shift.
• Actively supervise attractions to ensure guest safety (Court Monitor).
• Welcome guests and provide directional assistance (Greeter).
• Lead birthday parties and group events (Party Host).
• Take guest orders and manage POS transactions (FOH).
• Assist with onboarding and safety certifications (Park Training).
• Support in-park promotions and local community events (Marketing Support).

Skills

Positive attitude

Verbal communication

Coachability

Reliability

Teamwork

Initiative

Calm under pressure

Tech familiarity

Tools

POS systems

Scheduling tools

Job description

Ideal candidates are 16+ and reliable, with strong teamwork and communication. Previous hospitality is a plus but not required; training covers safety, guest service, and park procedures. Evening, weekend, and holiday availability is required.