Guest Experience Team Member (FT&PT)

willsgroup; Concord (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

LIFE Balance Account

GED completion program

Paid Time Off 3 weeks

Tuition reimbursement

Healthcare plans

401(k) match

Free beverages

Discounts

Job summary

Dash In is seeking a Guest Experience Team Member to deliver outstanding service in our 24/7 retail environment. You will greet guests, help with transactions, and contribute to a welcoming, clean store that makes every visit special.

We offer both full-time and part-time roles with flexible schedules, overnight options, and a comprehensive benefits package including PTO, tuition reimbursement, GED completion, healthcare plans, 401(k) with matching, plus free beverages and exclusive discounts.

Qualifications

• High School Diploma or GED (or ability to complete company-paid GED program)
• 1 year of retail customer service experience (preferred)
• Flexibility to work days, nights, overnights, and weekends
• Authorized to work in the United States and 18 years of age or older
• Successful completion of background check and drug screening

Responsibilities

• Deliver outstanding service to guests and handle transactions accurately.
• Restock shelves and keep displays organized.
• Maintain a clean store including restrooms and exterior areas.
• Support team with cashiering and porter tasks as needed.
• Follow company policies for accurate cash handling and recording.

Skills

Retail customer service

Cash handling

Teamwork

POS software

Education

High School Diploma or GED

Tools

POS software

Job description

Role: Guest Experience Team Member

Location: Dash In - Concord, NC

Status: Full-time or Part-time

Pay Rate: $12.25-$15.25 per hour (+$1/hr. overnight)

Join the Dash In Team as a Guest Experience Team Member!

Who We Are:

Dash In is more than a convenience store - it's a community-focused brand that’s part of the Wills Group family. With over 50 locations across the Mid-Atlantic (and now coming to the Carolinas!) Dash In combines high-quality food, fuel, and retail services to create a one-stop destination for our guests. From freshly prepared food to top-tier customer service, we aim to redefine what a convenience store can be.

We are proud to be Great Place to Work Certified and recognized as Fortune's Best Workplace in Retail, reflecting our commitment to creating an exceptional environment for our team members and guests alike. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do!

What You’ll Do:

Dash In is redefining convenience with an innovative concept focused on high-quality food service and an elevated guest experience in a dynamic 24/7 retail environment. If you love variety, teamwork, and making a difference for every guest, Dash In is the place for you!

• Deliver Outstanding Service: Assist guests with a smile, manage transactions accurately, and project a positive image of Dash In.
• Keep Things Stocked: Restock shelves and displays, ensuring products are organized and accessible.
• Maintain a Pristine Store: Sweep, mop, and clean both the interior and exterior, including restrooms, parking lots, and trash areas.
• Support the Team: Step in where needed, from cashiering to porter services, to ensure a seamless guest experience.
• Handle Cash with Care: Follow company policies for accurate cash handling and recording.

What We're Looking For:

• High School Diploma or GED (or the ability to complete our company-paid GED program)
• 1 year of retail customer service experience (preferred)
• Flexibility to work days, nights, overnights, and weekends
• Authorized to work in the United States and 18 years of age or older
• Successful completion of background check and drug screening

Ideal Candidates Will Also Have:

• Active ServSafe certification, or a similar qualification
• Tech-savviness, including familiarity with POS software

Benefits and Perks:

For Part-Time Employees:

• 500 LIFE Balance Account: Dash In contributes annually for eligible healthcare expenses.
• Education: GED completion program for sales associates.

For Full-Time Employees:

• Paid Time Off: Up to 3 weeks of PTO, including vacation, sick leave, and personal days PLUS 8 holidays with bonus pay and 2 paid service days per year.
• Education & Development: 100% Tuition reimbursement, development programs, certificate program assistance, and GED completion program.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, short and long-term disability coverage.
• Financial Well-being: Employer 401(k) match up to 7%.
• Perks: Free coffee, fountain beverages, and discounts on fresh food and car washes.
• Discounts: Exclusive Discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.