Guest Experience Team Member

Focus Group Services LLC; Newport News (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal breaks provided

Training provided

Job summary

Focus Group Services LLC seeks a Service Team Member to deliver outstanding guest experiences in a fast-casual setting. You will greet guests, take orders, process payments, and keep front-of-house clean and welcoming.

Training is provided; prior experience is preferred but not required. Expect flexible hours, hourly pay, meal and rest breaks, and a team-driven atmosphere with opportunities to grow within the company.

Qualifications

• Previous customer service or food service experience preferred but not required; training provided
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Basic math skills for handling transactions and making change
• Dependable, punctual, and able to follow directions
• Commitment to providing excellent guest service with a positive attitude

Responsibilities

• Greet guests in a friendly and professional manner and provide a positive first impression
• Accurately take customer orders and process transactions using the point-of-sale (POS) system
• Handle cash, credit, and digital payments following company cash-handling procedures
• Assemble and serve food and beverages according to brand standards and guest expectations
• Maintain cleanliness of front counter, cashier station, and surrounding areas
• Respond promptly and courteously to guest questions or concerns, escalating issues when appropriate
• Follow food safety, sanitation, and personal hygiene standards at all times
• Restock service areas, condiments, and supplies as needed throughout the shift
• Support kitchen and team members during peak periods to ensure smooth operations
• Adhere to company policies, safety procedures, and workplace conduct expectations
• Perform other duties as assigned

Skills

Customer service mindset

Communication

Teamwork

Dependability

Basic math

POS interactions

Education

High school diploma or GED

Tools

POS system

Job description

Focus Group Services LLC seeks a Service Team Member to deliver outstanding guest experiences in a fast-casual setting. You will greet guests, take orders, process payments, and keep front-of-house clean and welcoming.

Training is provided; prior experience is preferred but not required. Expect flexible hours, hourly pay, meal and rest breaks, and a team-driven atmosphere with opportunities to grow within the company.