Guest Experience Associate — Fast-Casual Team

Focus Group Services LLC; Fort Leonard Wood (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Focus Group Services LLC is seeking a Service Team Member to deliver an outstanding guest experience in a fast-paced restaurant setting. You will greet guests, take orders, process payments, and ensure accuracy and cleanliness.

Responsibilities include serving food and beverages, maintaining front counter areas, and supporting kitchen staff during peak times. Training provided; high school diploma or GED preferred.

Qualifications

• Previous customer service or food service experience preferred but not required; training provided.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills for handling transactions and making change.

Responsibilities

• Greet guests in a friendly and professional manner and provide a positive first impression
• Accurately take customer orders and process transactions using the POS system
• Handle cash, credit, and digital payments following company cash-handling procedures
• Assemble and serve food and beverages according to brand standards and guest expectations
• Maintain cleanliness of front counter, cashier station, and surrounding areas
• Respond promptly and courteously to guest questions or concerns, escalating issues when appropriate
• Follow food safety, sanitation, and personal hygiene standards at all times
• Restock service areas, condiments, and supplies as needed throughout the shift
• Support kitchen and team members during peak periods to ensure smooth operations
• Adhere to company policies, safety procedures, and workplace conduct expectations
• Perform other duties as assigned

Skills

Communication

Teamwork

Fast-paced environment

Basic math

Dependable

Punctual

Guest service

Education

High school diploma or GED

Tools

POS system

Job description

Focus Group Services LLC is seeking a Service Team Member to deliver an outstanding guest experience in a fast-paced restaurant setting. You will greet guests, take orders, process payments, and ensure accuracy and cleanliness.

Responsibilities include serving food and beverages, maintaining front counter areas, and supporting kitchen staff during peak times. Training provided; high school diploma or GED preferred.