Guest Experience Supervisor - Valet & Front Desk

Auberge Collection; Town of Gardiner (NY); On-site; USD 56,160 - 68,640; Full time

Job summary

Auberge Collection seeks an Assistant Guest Services Manager in Gardiner, NY. This role is crucial for leading the Guest Services team to ensure a seamless, elevated guest experience from arrival to departure. You will oversee valet and bell operations, monitor staffing levels, and ensure service excellence throughout the operation.

The ideal candidate possesses strong leadership qualities and problem-solving skills, with at least 1-2 years of experience in a luxury hotel environment. A valid driver’s license is required.

Qualifications

• Minimum 1–2 years of leadership experience in Guest Services or Front Office within a luxury hotel or resort.
• Strong leadership presence with motivation and coaching skills.
• Comfortable navigating systems such as Opera, Alice, and Canary.

Responsibilities

• Lead and mentor the Guest Services team to ensure service excellence.
• Ensure seamless guest experiences upon arrival and departure.
• Handle escalated guest concerns professionally.

Skills

Leadership

Guest service

Problem-solving

Communication

Tools

Opera

Alice

Canary

Job description

Auberge Collection seeks an Assistant Guest Services Manager in Gardiner, NY. This role is crucial for leading the Guest Services team to ensure a seamless, elevated guest experience from arrival to departure. You will oversee valet and bell operations, monitor staffing levels, and ensure service excellence throughout the operation.

The ideal candidate possesses strong leadership qualities and problem-solving skills, with at least 1-2 years of experience in a luxury hotel environment. A valid driver’s license is required.