Guest Experience Supervisor — Lead, Train & Elevate Service

Be Neighborly; Thousand Oaks (CA); On-site; USD 69,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Be Neighborly is seeking a Hospitality Supervisor in Thousand Oaks to oversee daily front‑of‑house operations and enhance guest experiences. You will train and coach a team, manage the Neighborly marketplace, and partner with the kitchen to ensure a smooth service flow.

You will lead with heart, handling guest concerns, maintaining health and safety standards, and delivering warm, welcoming interactions across shifts.

Qualifications

• Excellent communication skills to connect effectively with customers and team members
• Possess a positive attitude and ethics which support our values and culture
• Ability to manage a fast‑paced, high‑volume, clean, customer‑focused restaurant
• Ability to understand financial reports
• Strong time‑management skills; ability to multi‑task, prioritize, and organize
• Able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

Responsibilities

• Trains, coaches, and develops front of house team members helping them grow and strengthen their hospitality skills.
• Addresses guest concerns with empathy and care while remaining focused on a positive guest experience.
• Takes ownership of the Neighborly marketplace, ensuring it remains well‑stocked, clean, and inviting for guests. Oversees the maintenance, organization, and display of gourmet snacks, beverages, and ready‑made foods.
• Ensure all front of house team members are following the applicable health and safety rules and regulations while upholding Neighborly’s hospitality standards.
• Works closely with the kitchen team, ensuring clear communication and a seamless service flow.
• Capably work any FOH station, with a strong focus on the expo role to ensure smooth transitions between packing, running, and guest hospitality.

Skills

Communication

Leadership

Customer service

Time management

Multi-tasking

Flexibility

Financial awareness

Education

Minimum 1-2 years management experience

Job description

Be Neighborly is seeking a Hospitality Supervisor in Thousand Oaks to oversee daily front‑of‑house operations and enhance guest experiences. You will train and coach a team, manage the Neighborly marketplace, and partner with the kitchen to ensure a smooth service flow.

You will lead with heart, handling guest concerns, maintaining health and safety standards, and delivering warm, welcoming interactions across shifts.