Guest Experience Supervisor (Housekeeping)

One Ocean Resort & Spa; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a detail‑driven Housekeeping Supervisor to lead the room and public‑area teams, develop staff schedules, and ensure daily cleaning to brand standards. You will review work orders, monitor quality, and manage departures and VIP requests to deliver exceptional guest experiences.

We value a strong work ethic, the ability to train new associates, and flexibility to cover nights, weekends, and holidays in a fast‑paced hotel environment in downtown Phoenix.

Qualifications

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on-going training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

Job description

DoubleTree Phoenix Midtown is seeking a detail‑driven Housekeeping Supervisor to lead the room and public‑area teams, develop staff schedules, and ensure daily cleaning to brand standards. You will review work orders, monitor quality, and manage departures and VIP requests to deliver exceptional guest experiences.

We value a strong work ethic, the ability to train new associates, and flexibility to cover nights, weekends, and holidays in a fast‑paced hotel environment in downtown Phoenix.