Guest Experience Supervisor - Hospitality Leader

The Tavern Collective; Irving (TX); Hybrid; USD 35,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Time management experience

Network expansion

Develop people skills

Career growth

Openings across Canada and the USA

Job summary

The Tavern Collective in Irving, Texas seeks a hospitality leader to elevate guest experiences and lead a high-performing team. You will drive service standards, manage reservations, and mentor staff to deliver memorable experiences across our outlets.

Responsibilities include overseeing social media content, optimizing profitability, and collaborating with event groups to tailor unforgettable guest journeys. This role rewards initiative, teamwork, and a passion for hospitality excellence.

Qualifications

• Proven leadership skills with a focus on shift excellence and team support.
• Strong understanding of hospitality standards and guest service excellence.
• Ability to manage costs and drive profitability.
• Experience in social media content creation and audience engagement.
• Familiarity with host and service assistant operations.
• Organizational skills for managing reservations and coordinating group experiences.
• Commitment to fostering a respectful, inclusive, and high-performance team culture.

Responsibilities

• Ensure every guest receives exceptional hospitality and every team member has the communication, support, and tools needed to succeed.
• Promote a culture focused on guest loyalty and team well-being using the success triangle framework.
• Manage daily costs effectively to meet profitability goals.
• Create, manage, and monitor all social media content to maintain consistent engagement across platforms.
• Oversee and support these programs to ensure every guest experience is exceptional and memorable.
• Handle the full reservation process—from initial confirmation to post-service reviews.
• Collaborate with groups to tailor experiences that exceed expectations.

Job description

The Tavern Collective in Irving, Texas seeks a hospitality leader to elevate guest experiences and lead a high-performing team. You will drive service standards, manage reservations, and mentor staff to deliver memorable experiences across our outlets.

Responsibilities include overseeing social media content, optimizing profitability, and collaborating with event groups to tailor unforgettable guest journeys. This role rewards initiative, teamwork, and a passion for hospitality excellence.