Guest Experience Supervisor – Fast-Paced Pub Team

Makers Union Pub; Reston, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Makers Union Pub in Reston, VA is seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences in a fast-paced setting.

As a Supervisor you will guide daily operations, train staff, and uphold safety and quality standards while fostering a welcoming atmosphere for guests and teammates. This role offers growth within a popular local pub that sources craft beverages and cuisine from regional partners.

Qualifications

• Experience in food and beverage.
• Previous supervisor role.
• Strong work ethic.
• Stand/walk for up to 6–8 hours.
• Lift/carry up to 20 lbs.
• Reach/bend/stoop occasionally.
• Operate reservation systems and phones.
• Clear verbal communication with guests.
• Remain calm while multitasking in a fast-paced setting.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide coaching and feedback.
• Foster a welcoming and inclusive atmosphere for guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience for all.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.

Skills

Food & beverage experience

Supervisory experience

Strong work ethic

Stamina

Manual handling

Flexibility

Reservation/phone handling

Communication

Calm under pressure

Job description

Makers Union Pub in Reston, VA is seeking a passionate Supervisor to lead a dynamic team and deliver exceptional guest experiences in a fast-paced setting.

As a Supervisor you will guide daily operations, train staff, and uphold safety and quality standards while fostering a welcoming atmosphere for guests and teammates. This role offers growth within a popular local pub that sources craft beverages and cuisine from regional partners.