Guest Experience Supervisor

The Revolution Hotel; Norfolk (VA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health coverage

401K

Paid time off

Holidays

Earned wage access

EAP

Travel discounts

Job summary

The Olympia Companies is seeking a friendly Guest Services Agent to greet guests, check in/out, and assist with inquiries in Norfolk, VA. You’ll earn $19.50 per hour and enjoy a comprehensive benefits package described below.

Responsibilities include delivering exceptional service, maintaining security, handling messages and packages, and participating in training to support team operations across shifts.

Qualifications

• Minimum of 2 years prior customer service experience preferred.
• Knowledge of bookkeeping and audit procedures helpful.
• High school diploma or equivalent.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Answer all guest inquiries in a timely and professional nature.
• Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.

Skills

Leadership

Education

High school diploma or equivalent

Job description

The Olympia Companies is seeking a friendly Guest Services Agent to greet guests, check in/out, and assist with inquiries in Norfolk, VA. You’ll earn $19.50 per hour and enjoy a comprehensive benefits package described below.

Responsibilities include delivering exceptional service, maintaining security, handling messages and packages, and participating in training to support team operations across shifts.