Guest Experience Supervisor

Global Partners LP; Milford (CT); On-site; USD 28,000 - 32,000; Full time

Job summary

Global Partners LP in Milford, CT is seeking a Guest Service Supervisor to oversee store operations, supervise staff, and ensure guest satisfaction.

You will coach employees, greet guests, manage POS transactions, maintain safety and cleanliness, and support 24/7 guest service programs while delivering reliable cash handling and vendor checks.

This role requires flexibility with hours, reliability, and strong organizational skills.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be efficient and organized in a busy store environment.
• Must be at least 18 years old to be considered for the role.
• Ability to access all areas of the store including selling floor, stock area and register area.
• Ability to lift up to 25 lbs and work in varying temperatures.
• Must have reliable transportation.
• High School Diploma or equivalent.

Responsibilities

• Supervise employees to ensure all duties are performed as directed by management.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to store policies on safety, security, quality and operations.
• Operate the point of sale and maintain cash levels during shifts.
• Ensure store housekeeping and cleanliness are maintained.
• Oversee 24/7 guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and resolve complaints promptly.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Coaching

Cash handling

POS operations

Safety compliance

Flexible hours

Reliability

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP in Milford, CT is seeking a Guest Service Supervisor to oversee store operations, supervise staff, and ensure guest satisfaction.

You will coach employees, greet guests, manage POS transactions, maintain safety and cleanliness, and support 24/7 guest service programs while delivering reliable cash handling and vendor checks.

This role requires flexibility with hours, reliability, and strong organizational skills.