Guest Experience Assistant Manager

Wills Group; White Plains (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Holidays

Community service days

Tuition reimbursement

Healthcare plans

Parental leave

Pet insurance

Life insurance

Short-term disability

401(k) match

Career advancement

Training programs

Employee discounts

Job summary

Dash In, a division of the Wills Group, is seeking a Guest Experience Manager to lead the Front of House team in a 24/7 retail environment. You will partner with the Store Manager to build a high-performing team that delivers top-tier service and drives sales growth.

Ideal candidates have 3+ years in operations or retail with 2+ years in leadership. A strong focus on guest experience, inventory control, and adherence to brand standards is essential.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Responsibilities

• Lead and develop a high-performing front-of-house retail team.
• Oversee product orders to drive sales and minimize loss.
• Maintain brand standards, safety, and guest engagement.
• Communicate effectively across all levels of the organization.
• Prepare for third-party audits and inspections.
• Step in as Store Manager when needed.

Skills

Leadership

Customer service

Retail operations

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

POS systems

Job description

Join Dash In as our Guest Experience Manager in Waldorf, MD!

Why You Should Join Dash In:

At Dash In, we are proud to be Great Place to Work Certified™! As part of the Wills Group, we believe in putting our people first and investing in their growth and well-being. Here’s why you’ll love working with us.

Benefits and Perks:

• Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.
• 8 paid holidays annually.
• 2 paid community service days each year.
• 100% tuition reimbursement.
• Affordable medical, dental, and vision plans, with an option for a health savings account.
• Paid Parental Leave.
• Pet insurance, basic life insurance, and short-term disability coverage.
• Employer 401(k) plan with up to 7% company match.
• Opportunities for advancement across the Mid-Atlantic region.
• Extensive training and management development programs.
• Discounted coffee and fountain beverages, plus discounts on fresh food and car washes.

Are you ready to be part of a certified Great Place to Work™ that invests in your future and well-being?

About Us:

Dash In, a division of the Wills Group, is launching an exciting new concept focused on delivering exceptional guest experiences and high-quality food service. As a leading convenience brand, Dash In operates multiple revenue centers at over 60 locations, offering fuel, convenience products, prepared food service, and car washes. We are committed to creating a welcoming and efficient environment for our guests in a 24/7 retail setting.

Job Purpose and Function:

As the Guest Experience Manager, you’ll play a key role in leading our Front of House (FOH) team and ensuring smooth, 24/7 retail operations. You’ll collaborate with the Store Manager to build a high-performing team that delivers top-tier service. Your success will be measured by sales growth, customer feedback, brand standard adherence, and profitability metrics like inventory control, labor, and expense management.

Key Responsibilities:

• Team Management: Assist in hiring, training, and developing a high-performing retail team.
• Inventory: Manage product orders to drive sales and prevent loss or pilferage.
• Brand Standards: Ensure a clean, safe facility and maintain high guest engagement.
• Communication: Effectively communicate across all organizational levels.
• Audit and Inspection: Meet or exceed expectations during third-party audits and inspections.
• Leadership: Act as the Store Manager when needed.

What We’re Looking For:

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Preferred Qualifications:

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a focus on results and adaptability.

Ready to Join?

Be part of a team that values growth, leadership, and support for one another. At Dash In, your development and success are our priorities. If this sounds like the opportunity you’ve been waiting for,

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.