Guest Experience Supervisor

VPNE Parking Solutions LLC; Boston (MA); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

VPNE Parking Solutions LLC is seeking a Supervisor to lead a garage operation in Boston, ensuring safe, efficient service and a positive guest experience. The role involves guiding staff, managing shifts, and handling escalated needs while upholding VPNE’s standards and uniforms.

The ideal candidate has entry-level supervisory experience, a proactive attitude, and excellent English communication to engage guests and teammates throughout the shift.

Qualifications

• Prior supervisory experience preferred.
• Friendly and Outgoing.
• Able to smile during customer interactions.
• Upbeat personality, willingness to go the extra mile.
• Maintain uniform standards when on job premises.
• Ability to operate vehicles and pass a driving test.
• Be at least 18 years old.
• Possess a valid Driver’s License in state of residency.
• Pass a criminal background check and RMV check.
• Be organized and able to relate well with customers.

Responsabilités

• Ensures team members and guests are safe at all times.
• If needed - operates vehicles in a safe manner to minimize the potential for accidents.
• Oversees the tracking of keys and vehicles throughout the garage.
• Ensures all team members are providing exceptional guest experiences to every guest by smiling at, greeting and helping every guest as they enter the garage.
• Maintains garage organization.
• Sets the tone for the workplace by keeping an upbeat attitude.
• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
• Helps team members to remember to always use approved language choices.
• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
• Must set an example by looking sharp at all times and helping team members understand how to successfully adhere to VPNE’s uniform guidelines.
• Oversee team members to keep a professional work area.

Connaissances

Customer service

Team supervision

Safety awareness

Description du poste

VPNE Parking Solutions LLC is seeking a Supervisor to lead a garage operation in Boston, ensuring safe, efficient service and a positive guest experience. The role involves guiding staff, managing shifts, and handling escalated needs while upholding VPNE’s standards and uniforms.

The ideal candidate has entry-level supervisory experience, a proactive attitude, and excellent English communication to engage guests and teammates throughout the shift.