Guest Experience Specialist

VPNE Parking Solutions LLC; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

VPNE Parking Solutions LLC in Boston, MA is seeking a Customer Service Associate to deliver friendly, professional support before, during, and after customers purchase products or services.

The role involves handling inquiries, resolving issues, and creating positive guest experiences while meeting performance targets. It requires the ability to lift 50 lbs, stand for long periods, and pass security clearance across multiple site locations.

Qualifications

• Ability to read, write and verbally communicate in English.
• Able to maneuver around locations and stand for long periods in all weather conditions.
• Able to receive medical and security clearance for one or more locations.
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
• Possess the mental acuity to be able to process cash and manual transactions.
• Strong sense of customer service.
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds.
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the account.
• Ability to create relationships with customers.
• Organization and strong problem-solving skills.

Responsibilities

• Handle customer inquiries and promptly and accurately answer their questions or concerns.
• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
• Create positive experiences with customers to ensure their satisfaction.
• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
• Make exceptional guest experiences the priority in every interaction
• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
• Maintain a ready-to-serve posture that is welcoming to guests.
• Make eye contact and smile at all guests to acknowledge them.
• Prioritize assisting guests with unrushed efficiency.
• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
• Follow all cash handling guidelines per company policies.

Skills

Customer service

Cash handling

Cash transactions

Communication

Problem solving

Organization

Interpersonal skills

Reading & writing English

Job description

VPNE Parking Solutions LLC in Boston, MA is seeking a Customer Service Associate to deliver friendly, professional support before, during, and after customers purchase products or services.

The role involves handling inquiries, resolving issues, and creating positive guest experiences while meeting performance targets. It requires the ability to lift 50 lbs, stand for long periods, and pass security clearance across multiple site locations.