Guest Experience & Strategy Associate

Cleveland Metroparks; Cleveland (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

The Cleveland Metroparks Zoo is seeking a Guest Strategy Associate to deliver high‑quality customer assistance by handling calls and emails and guiding guests through the online purchase process. You may also assist walk‑in guests at the Guest Resource Center as needed.

You will maintain up‑to‑date knowledge of programs, admissions, discounts and promotions, process ticket orders, assist with accessibility needs, perform data entry and cash handling, and help keep the work environment safe and

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Ability to learn ticketing software and navigate systems.
• Proficient in Microsoft Office.

Responsibilities

• Provide high‑quality customer assistance via live calls or emails.
• Assist with ticket orders, webstore issues, and education offerings.
• Support walk-in guests and accessibility accommodations.
• Enter data accurately and maintain daily logs; handle payments.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Ticketing software

Email systems

Job description

The Cleveland Metroparks Zoo is seeking a Guest Strategy Associate to deliver high‑quality customer assistance by handling calls and emails and guiding guests through the online purchase process. You may also assist walk‑in guests at the Guest Resource Center as needed.

You will maintain up‑to‑date knowledge of programs, admissions, discounts and promotions, process ticket orders, assist with accessibility needs, perform data entry and cash handling, and help keep the work environment safe and