Guest Experience Specialist - Seagrove/30A

Scenic Stays; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

HSAs/FSAs

Job summary

Scenic Stays in Destin/30A is seeking a front desk associate for our onsite condominium complex. We value hospitality-driven, adaptable teammates who strive for high guest and owner satisfaction.

Responsibilities include reservations handling, guest greetings, coordinating with housekeeping and maintenance, and supporting the General Manager. Typical hours are 9am-5pm with weekend work; hourly pay ranges from $18 to $20 plus benefits such as PTO, health, dental, and vision.

Qualifications

• Strong communication skills in person and on the telephone.
• Good organizational skills.
• Ability to work weekends.

Responsibilities

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.
• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.
• Answer all incoming calls in a professional and pleasant manner and with a "smile" in your voice.
• Prepare and follow up with work orders for owners and/or guests.
• Communicate with housekeeping and maintenance.
• Greet all coming into the front desk area.
• Assist General Manager and Assistant General Manager with other tasks as needed.

Skills

Communication

Organizational skills

Weekend availability

Job description

Company Overview:

Scenic Stays, where the Emerald Coast is our playground!

We know that when guests are booking their trip to Destin and 30A, they are presented with numerous vacation rental companies to choose from. But it’s our commitment to exceptional hospitality that makes us stand out from the crowd and keeps our guests coming back year after year. Our mission is to provide an unforgettable, personalized, and hassle-free experience that our guests will want to share for years.

As a highly motivated team, we bring 200 years of combined hospitality industry experience, ensuring exceptional guest experiences and a desirable work environment for our employees. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always up to meet the challenge.

Position Summary:

We are currently seeking results oriented individuals who are eager to join a fast growing company that is locally owned and operated. We are in search of highly motivated team members who are comfortable and experienced working in an onsite condominium complex. Ideal qualities for each candidate is hospitality driven, adapts easily on the job, and seeks a high level of guest and owner satisfaction.

Responsibilities:

Responsibilities include, but are not limited to:

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.




• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.




• Answer all incoming calls in a professional and pleasant manner and with a \"smile\" in your voice.




• Prepare and follow up with work orders for owners and/or guests.




• Communicate with housekeeping and maintenance.




• Greet all coming into the front desk area.




• Assist General Manager and Assistant General Manager with other tasks as needed.

Qualifications:

• Strong communication skills in person and on the telephone




• Good organizational skills




• Ability to work weekends

Compensation & Benefits:

Hourly Rate: $18.00 - $20.00

Benefits

• Paid time off such as PTO, sick days, and vacation days




• Health insurance




• Dental insurance




• Vision insurance




• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule

Typically, 9am - 5pm. Days may vary by season. Weekends are a must.