Assistant Reservation Manager

Better Talent; Destin (FL); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

Flexible schedule

Job summary

Scenic Stays is seeking an organized and dependable Assistant Reservations Manager to support the daily operations of our Reservations department. Reporting directly to the Director of Reservations, this hands-on leadership position combines guest service, reservation management, team support, and problem-solving.

In this role, you’ll assist guests throughout the booking process, provide day-to-day guidance to reservation agents, help resolve escalated situations, and ensure reservations are

Qualifications

• Minimum two years in customer service, reservations, hospitality, or a related role.
• Experience leading, training, or coaching a team is beneficial but not required.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to stay professional and solution-focused under pressure.
• Willingness to work a flexible schedule, including some weekends/holidays.

Responsibilities

• Answer guest calls, emails, messages, and booking inquiries promptly and professionally.
• Assist guests with new reservations, quotes, modifications, payments, cancellations, and questions.
• Provide daily guidance and support to Reservations team members.
• Oversee department operations when the Director of Reservations is unavailable.
• Escalate significant guest or reservation concerns to the Director of Reservations.
• Document reservation changes and guest communications accurately in company systems.

Skills

Customer service

Leadership

Communication

Attention to detail

Organizational skills

Hybrid work

Tools

Guesty

PMS

Job description

Scenic Stays is a locally operated vacation rental management company serving Florida’s beautiful Emerald Coast. We are passionate about creating memorable guest experiences while providing dependable, professional service to our property owners.

Our team works together across Reservations, Guest Services, Owner Relations, Operations, and Resort Services to make every stage of the guest experience as smooth as possible. We value teamwork, communication, accountability, and employees who are willing to step in and help.

At Scenic Stays, you’ll join a growing hospitality company where your ideas, leadership, and contributions can make a meaningful difference.

Position Summary

Scenic Stays is seeking an organized and dependable Assistant Reservations Manager to support the daily operations of our Reservations department. Reporting directly to the Director of Reservations, this hands-on leadership position combines guest service, reservation management, team support, and problem-solving.

In this role, you’ll assist guests throughout the booking process, provide day-to-day guidance to reservation agents, help resolve escalated situations, and ensure reservations are handled accurately and efficiently. The ideal candidate is calm under pressure, attentive to detail, and comfortable balancing leadership responsibilities with daily reservation tasks.

What You’ll Do

Answer guest calls, emails, messages, and booking inquiries promptly and professionally

Assist guests with new reservations, quotes, modifications, payments, cancellations, and property questions

Provide daily guidance and support to Reservations team members

Help oversee department operations when the Director of Reservations is unavailable

Assist agents with challenging guest situations, policy questions, and reservation concerns

Review reservations for accuracy, including dates, payments, guest information, and special requests

Monitor pending tasks, unanswered communications, and necessary guest follow-ups

Help ensure departmental policies and procedures are followed consistently

Communicate property updates, policy changes, and other important information to the Reservations team

Coordinate with Guest Services, Owner Relations, Resort Services, Accounting, and Operations when assistance is needed

Help train and coach new and existing Reservations team members

Assist with balancing the team’s workload and maintaining coverage during busy periods

Document reservation changes, payments, and guest communications accurately in company systems

Escalate significant guest, reservation, or operational concerns to the Director of Reservations

Identify recurring concerns and recommend ways to improve department processes and the guest experience

Required Qualifications

At least two years of experience in customer service, reservations, hospitality, or a similar guest-facing position

Previous experience providing team leadership, training, coaching, or shift support; a formal management title is not required

Strong written and verbal communication skills

Excellent attention to detail, organization, and follow-through

Ability to remain professional and solution-focused during difficult guest situations

Ability to manage multiple priorities in a busy environment

Comfortable using computers, phone systems, email, and web-based software

Ability to work both independently and collaboratively as part of a team

Dependable attendance and availability to work a flexible schedule, including some weekends and holidays based on departmental needs

Ability to work in a hybrid environment and report to Scenic Stays Resorts when scheduled

Preferred Qualifications

Experience in vacation rentals, hotels, travel, tourism, or property management

Previous experience as an assistant manager, supervisor, team lead, or senior reservations agent

Experience using Guesty or another property management system

Familiarity with Airbnb, Vrbo, Booking.com , or other online travel platforms

Experience processing payments, reservation modifications, cancellations, and refunds

Experience handling guest escalations and payment-related concerns

Knowledge of Destin, Fort Walton Beach, Navarre, 30A, Panama City Beach, or the surrounding Emerald Coast area

Experience training or onboarding employees

Familiarity with Microsoft Office, Google Workspace, RingCentral, or similar communication and productivity tools

Compensation, Benefits & More

Compensation: $17–$19 per hour

Paid time off

health insurance

dental insurance

vision insurance

life insurance

long-term disability insurance, and short-term disability insurance

Schedule: Flexible schedule with some weekends and holidays required based on departmental needs

Job Type: Full-time

Location: Hybrid, with scheduled on-site work in Destin, Florida 32541