Guest Experience Specialist (Retail)

Acadia National Park; Seal Harbor (ME); On-site; USD 18,000 - 25,000; Full time

Job summary

Acadia National Park in Maine is seeking a Retail Associate to assist visitors with timely, professional service in the park shop, ensuring an extraordinary hospitality experience. You will greet guests, share product knowledge and help with purchases, while adhering to park standards.

You will restock displays, operate the POS, process payments, and support opening/closing procedures, delivering a welcoming experience in a fast-paced park environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year retail sales experience preferred.
• Minimum 1 year experience with POS systems preferred.
• Demonstrated ability to handle general math.

Responsibilities

• Greet customers within 30 seconds of entering the store and provide friendly customer service.
• Achieve and maintain product knowledge to assist customers with purchasing decisions.
• Guide and direct customers to appropriate products of interest and answer inquiries.
• Assist customers with park-related inquiries using interpretive information.
• Assist customers with selections by building confidence and offering suggestions.
• Process payments using the point of sale system and handle cash/credit/debit.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Dependable

Energy

Education

High school diploma or equivalent

Tools

POS systems

Job description

Acadia National Park in Maine is seeking a Retail Associate to assist visitors with timely, professional service in the park shop, ensuring an extraordinary hospitality experience. You will greet guests, share product knowledge and help with purchases, while adhering to park standards.

You will restock displays, operate the POS, process payments, and support opening/closing procedures, delivering a welcoming experience in a fast-paced park environment.