Guest Experience Specialist - Quick, Courteous Dining

IHOP; Houston (TX); On-site; USD 16,531 - 27,552; Full time

Job summary

IHOP in Minnesota is seeking a friendly server to greet guests, take orders, deliver meals, and ensure a warm dining experience. You will work as part of a team, follow service guidelines, manage guest checks, and maintain cleanliness and safety standards.

Responsibilities include seating guests, handling feedback professionally, memorizing menu items and procedures, and completing required training modules to support high-quality guest service.

Qualifications

• Greet guests and provide courteous dining service.
• Seat guests and take/serve orders.
• Follow IHOP SOP to ensure high-quality guest experience.
• Handle guest complaints professionally and invite them to return.
• Memorize IHOP terminology, abbreviations, methodologies, and menu knowledge.
• Comply with SOP methods for guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room as assigned per shift.
• Comply with health, sanitation, and safety guidelines.

Responsibilities

• Greet guests, seat them promptly, and provide attentive service throughout their visit.
• Take orders, relay to kitchen, and ensure timely delivery of meals and refills.
• Handle guest checks and payments accurately while maintaining guest relations.
• Clear and reset tables, and maintain dining room cleanliness during and after shifts.
• Adhere to IHOP service guidelines and uniform standards as required.

Job description

JOB DESCRIPTION

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

These Include the Following

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and maintain professional functional working relationships with IHOP employees and guests.

Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.

Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.

Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.

Comply with SOP methods in regard to guest checks and server banking procedures.

Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.

Comply with all local and SOP health, sanitation, and safety guidelines.

Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.

Perform all cleaning duties according to posted cleaning charts.

Comply with IHOP uniform and appearance standards per SOP guidelines.

Comply with IHop N Go program as assigned.

Complete all required online and virtual training modules.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.