Guest Experience Specialist (Part-Time)

UDF; Columbus (OH); On-site; USD 1,653,000 - 1,998,000; Part time

Job summary

United Dairy Farmers in Columbus, OH is seeking a part-time Guest Service Associate to deliver the five-phase Hi Five Guest Experience and keep the store prepared for guests at all times. You will greet customers warmly and help them with their needs while following company policies and safety guidelines.

The role includes dip-side service, operating the POS and gas console, stocking shelves, controlling cash, maintaining cleanliness, and supporting store security.

Qualifications

• Essential Functions: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Responsibilities

• Greet Guests with a warm, authentic hello and ensure the store is ready for Guests at all times.
• Prepare DipSide items and beverages per UDF standards.
• Operate POS and gas console, process transactions, and handle cash and payments.
• Stock shelves, displays, milk box and freezers; rotate stock and check dates.
• Maintain store safety, cleanliness and equipment temperatures; assist with security procedures.
• Complete time records and Customer First Document accurately.
• Assist with additional tasks as assigned by Management.

Job description

United Dairy Farmers in Columbus, OH is seeking a part-time Guest Service Associate to deliver the five-phase Hi Five Guest Experience and keep the store prepared for guests at all times. You will greet customers warmly and help them with their needs while following company policies and safety guidelines.

The role includes dip-side service, operating the POS and gas console, stocking shelves, controlling cash, maintaining cleanliness, and supporting store security.