Guest Experience Associate — Part-Time

UDF; Columbus (OH); On-site; USD 17,000 - 19,000; Part time

Job summary

United Dairy Farmers is seeking a Guest Services Associate for a part-time role in our Columbus, OH store. The position centers on delivering the Hi Five Guest Experience—greeting guests warmly, ensuring a clean, inviting store, and assisting with shakes, ice cream, and other DipSide items.

Responsibilities include operating the POS and gas console, handling transactions accurately, stocking shelves, and maintaining safety and policy compliance.

Qualifications

• Must communicate effectively in English with customers.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and “hand-packed” containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper “drop” procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Skills

Customer service

Communication

Cash handling

Inventory stocking

Security awareness

Temperature tolerance

Physical ability

Tools

POS terminal

Gas console

Job description

United Dairy Farmers is seeking a Guest Services Associate for a part-time role in our Columbus, OH store. The position centers on delivering the Hi Five Guest Experience—greeting guests warmly, ensuring a clean, inviting store, and assisting with shakes, ice cream, and other DipSide items.

Responsibilities include operating the POS and gas console, handling transactions accurately, stocking shelves, and maintaining safety and policy compliance.