Guest Experience Specialist (Part-Time)

UDF; Batavia Township (OH); On-site; USD 17,000 - 19,000; Part time

Job summary

United Dairy Farmers is seeking a Guest Services Associate to deliver the Hi Five Guest Experience. You will greet Guests, keep the store ready, assist with shakes and ice cream, and help ensure every Guest leaves satisfied with a reason to return.

This part-time role requires English proficiency, ability to operate the POS and gas console, stand in cold environments, and lift light items. Shifts may be 1st, 2nd or 3rd; pay range is $12.50–$14.50 per hour.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate POS terminal, gas console and price book.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and make change.
• Ability to move, count, and perform arithmetic for required records.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Job description

United Dairy Farmers is seeking a Guest Services Associate to deliver the Hi Five Guest Experience. You will greet Guests, keep the store ready, assist with shakes and ice cream, and help ensure every Guest leaves satisfied with a reason to return.

This part-time role requires English proficiency, ability to operate the POS and gas console, stand in cold environments, and lift light items. Shifts may be 1st, 2nd or 3rd; pay range is $12.50–$14.50 per hour.