Guest Experience Specialist - Paid Training

Durango Motor Company; Durango (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Flexible PTO

Company 401(k) with match

Boot allowance

Uniforms

Training & growth

Job summary

Durango Motor Company is seeking a Guest Relations Specialist in the Business Development Center to deliver exceptional guest service over the phone and help grow our customer relations. You will handle calls, schedule service appointments, and support guests with clear communication and accurate information.

The role offers benefits, paid training, and opportunities for advancement within the department. A valid driver's license and a customer-service mindset are essential.

Qualifications

• Sales or telemarketing experience preferred.
• Valid driver’s license with acceptable driving record.
• Excellent verbal and written communication; bilingual is a plus.
• Willingness to complete a pre-employment background check.
• Genuine commitment to exceptional customer service.

Responsibilities

• Handle inbound calls and make outbound calls with professionalism and warmth.
• Schedule service appointments and support guests throughout their experience.
• Take clear notes and deliver accurate messages.
• Maintain an organized workflow and collaborate with teammates to ensure excellent service.
• Learn, practice, and implement pre-set scripts for inbound and outbound calls.

Skills

Sales experience

Telemarketing

Customer service

Job description

Durango Motor Company is seeking a Guest Relations Specialist in the Business Development Center to deliver exceptional guest service over the phone and help grow our customer relations. You will handle calls, schedule service appointments, and support guests with clear communication and accurate information.

The role offers benefits, paid training, and opportunities for advancement within the department. A valid driver's license and a customer-service mindset are essential.