Guest Experience Specialist - Hotel Front Desk

Hollander Hospitality, Inc.; Everett (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Travel Discounts

Insurance

401(k) Plan

Employee Meals

EAP

Job summary

Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to welcome guests and ensure a memorable stay. You will greet arrivals, assist with check-in/out, handle guest requests, and maintain front desk operations with accuracy and warmth.

The role requires a high school diploma, at least one year of customer service, and familiarity with front desk systems such as Opera PMS. Marriott experience is a plus, with a full-time schedule and weekend/holiday shifts.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience providing customer service directly to the public.
• Hotel guest service experience preferred.
• Opera PMS / Marriott systems experience preferred.

Skills

Active listening

Communication skills

Front desk systems

Cash handling

Emergency procedures

Adaptability

Education

High school diploma

Tools

Opera PMS

Marriott systems

Job description

Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to welcome guests and ensure a memorable stay. You will greet arrivals, assist with check-in/out, handle guest requests, and maintain front desk operations with accuracy and warmth.

The role requires a high school diploma, at least one year of customer service, and familiarity with front desk systems such as Opera PMS. Marriott experience is a plus, with a full-time schedule and weekend/holiday shifts.