Guest Experience Specialist, Grab & Go Coffee

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a guest-focused team member for its Williamsburg, VA Grab and Go operation. You will provide prompt counter or delivery service of food, beverage, and retail products while maintaining a clean, inviting store environment.

This full-time role requires availability for early mornings, weekends, Sundays, and holidays, with shifts from early morning through evening. Overtime may apply during peak periods in accordance with FLSA.

Qualifications

• Must be available for full-time hours, including early mornings, weekends, Sundays, and holidays; typical hours 6am–9pm.
• Must be able to stand for extended periods.
• Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds without assistance.

Responsibilities

• Deliver exceptional customer service with each guest in every interaction.
• Take and assemble guest orders, including all condiments and utensils.
• Accept payments appropriately.
• Maintain cleanliness and organization of all display and work areas, practicing clean-as-you-go.
• Restocking products as necessary.
• Brew coffees and restock coffee/espresso machines and related items.
• Bus and wipe down counter and tables as customers leave.
• Follow all state and local laws for distributing alcohol responsibly.
• Assemble and deliver guest amenities as requested.

Skills

Customer service

Flexible schedule

Stand for long periods

Lift up to 50 lbs

Job description

Crescent Hotels & Resorts is seeking a guest-focused team member for its Williamsburg, VA Grab and Go operation. You will provide prompt counter or delivery service of food, beverage, and retail products while maintaining a clean, inviting store environment.

This full-time role requires availability for early mornings, weekends, Sundays, and holidays, with shifts from early morning through evening. Overtime may apply during peak periods in accordance with FLSA.