Guest Experience Specialist: Front Desk & Concierge

Hampton Inn & Suites Cranberry; Cranberry Township (Butler County); On-site; USD 40,116,000 - 57,308,000; Full time

Job summary

Hampton Inn & Suites Cranberry in Cranberry Township is seeking a Night Auditor to register and assign rooms, manage guest inquiries, and handle reservations while maintaining accurate records and secure deposits. The role requires knowledge of night audit procedures and the ability to use office software effectively.

Candidates should be dependable with a flexible schedule including weekends and holidays, and be able to stand for extended periods.

Qualifications

• Must have a comprehensive knowledge of the English language to communicate with guests and staff.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all hotel policies and procedures.
• Dependable.
• Flexible schedule; able to work weekdays, weekends and holidays.
• Able to stand for a long period of time.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

English proficiency

Attention to detail

Office tasks

Dependable

Flexible schedule

Stamina standing

Tools

Office software

Job description

Hampton Inn & Suites Cranberry in Cranberry Township is seeking a Night Auditor to register and assign rooms, manage guest inquiries, and handle reservations while maintaining accurate records and secure deposits. The role requires knowledge of night audit procedures and the ability to use office software effectively.

Candidates should be dependable with a flexible schedule including weekends and holidays, and be able to stand for extended periods.