Guest Experience Specialist - Front Desk

MCR; Summerville (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Front Desk Agent at MCR's Home2 Suites by Hilton Summerville focuses on creating a warm, welcoming arrival and departure experience for guests. You will address guest needs promptly, greet guests by name, and ensure efficient check-in and check-out while maintaining housekeeping standards and brand guidelines.

As part of the MCR standard, you will contribute to guest satisfaction scores, coordinate with teams for seamless service, and uphold hotel knowledge and safety practices to deliver a

Qualifications

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to and resolving concerns.
• Communication Skills: Must convey information clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner.
• Rate Schedule: Up-to-date understanding of room rates and promotions.
• Incoming Mail: Receive and note all incoming mail as required per shift checklist.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to make them feel welcome.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Communication

Job description

Front Desk Agent at MCR's Home2 Suites by Hilton Summerville focuses on creating a warm, welcoming arrival and departure experience for guests. You will address guest needs promptly, greet guests by name, and ensure efficient check-in and check-out while maintaining housekeeping standards and brand guidelines.

As part of the MCR standard, you will contribute to guest satisfaction scores, coordinate with teams for seamless service, and uphold hotel knowledge and safety practices to deliver a