Guest Experience Specialist | Front Desk

Hollander Hospitality; Seattle (WA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Employee Meals

Medical/Dental/Vision/Life Insurance

401(k) Plan with Employer Match

Job summary

The Skybridge Seattle Airport Hotel, operated by Hollander Hospitality, is seeking a Guest Service Representative to provide exceptional service to arriving, departing, and in-house guests. The role emphasizes a friendly, professional demeanor and timely information delivery.

Located in Seattle, WA, this is a full-time position with a variable schedule that includes weekends and holidays. The role offers competitive pay and benefits such as travel discounts and supplemental programs.

Qualifications

• Knowledge of principles of providing customer service including needs assessment and satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Responsibilities

• Actively listen and address guest needs.
• Communicate effectively in English, both written and verbal.
• Handle cash and perform basic arithmetic accurately.
• Manage time to meet productivity standards.
• Operate standard office equipment and front desk software.

Skills

Active listening

English communication

Time management

Cash handling

Front desk operations

Education

High school diploma or equivalent

Tools

Property Management System

Job description

The Skybridge Seattle Airport Hotel, operated by Hollander Hospitality, is seeking a Guest Service Representative to provide exceptional service to arriving, departing, and in-house guests. The role emphasizes a friendly, professional demeanor and timely information delivery.

Located in Seattle, WA, this is a full-time position with a variable schedule that includes weekends and holidays. The role offers competitive pay and benefits such as travel discounts and supplemental programs.