Guest Experience Specialist - Front Desk

Serenity Healthcare; Phoenix (AZ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance (90% coverage)

Dental insurance (90% coverage)

Vision insurance (90% coverage)

401(k) plan

Paid time off

Paid holidays

Referral bonuses

Job summary

Serenity Healthcare in Phoenix, AZ is seeking a Front Desk Receptionist to greet visitors, check in patients, and manage inquiries with warmth and efficiency.

You will use scheduling software, maintain privacy, and support a collaborative team in a busy healthcare setting. Experience in service roles helps, and a High School Diploma or GED is required. Training provided on-site to cover organization and patient privacy.

Qualifications

• Calm energy, positive attitude, and strong people skills.
• Attention to detail in fast-paced environments.
• Ability to multitask and stay organized.
• Excellent communication and interpersonal skills.
• Comfortable using email, scheduling systems, and databases.
• Respect for privacy and confidentiality.
• 1+ year in fast-paced, service-oriented roles.
• Customer service mindset.

Responsibilities

• Greet visitors warmly and professionally.
• Check-in visitors and verify information.
• Manage forms and answer general questions.
• Build rapport by remembering names and preferences.
• Maintain a clean, welcoming front area.
• Use scheduling software and office tech efficiently.
• Collaborate with the team as needed.

Job description

Serenity Healthcare in Phoenix, AZ is seeking a Front Desk Receptionist to greet visitors, check in patients, and manage inquiries with warmth and efficiency.

You will use scheduling software, maintain privacy, and support a collaborative team in a busy healthcare setting. Experience in service roles helps, and a High School Diploma or GED is required. Training provided on-site to cover organization and patient privacy.