Guest Experience Agent

Eau Resort & Spa Palm Beach; Manalapan (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking a Guest Experience Agent to deliver Forbes-level service across the guest journey, from pre-arrival to post-departure, coordinating front desk, concierge and guest relations.

The full-time role requires flexibility to work weekends, holidays and nights, with strong communication, math, data entry and team coordination skills, and a passion for hospitality.

Qualifications

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Clear and effective communication with guests, management and co-workers.
• Ability to provide legible communication and directions.
• Some college or training in hospitality industry.

Responsibilities

• Delivers Forbes level, intuitive service across the guest journey—pre-arrival, arrival, in-stay, and post-departure.
• Checks guests in/out, processes payments, manages reservations and amenities.
• Handles calls/messages and coordinates special requests with precision.
• Ensures VIP recognition and seamless operations while upholding brand standards.

Skills

Customer service

Communication

Cash handling

Hospitality

Education

High school diploma

Tools

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Agent

Full Time EAU RESORT AND SPA, Manalapan, FL, US

3 days ago Requisition ID: 1329

Join the Eau Resort & Spa Team! Are You Ready to Make an Impact?

We’re looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Resort & Spa, we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

What We’re Looking For:

• A commitment to excellence and a passion for service
• A positive attitude and a collaborative spirit
• Flexibility to work weekends and holidays
• A desire to be part of a team that genuinely cares about each other and our guests

We are seeking a Guest ExperienceAgentto join our team. As a key member of the Eau Resort & Spa team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort.

Role Summary:

The Guest Experience Agent delivers Forbes level, intuitive service across the entire guest journey – pre-arrival, arrival, in-stay, and post-departure – combing front desk operations, concierge services, and guest relations responsibilities. This role checks guests in/out, process payments, manages reservations and amenities, handles calls/messages, and coordinates all special requests (i.e., transportation, dining, cabanas, IRD amenities, celebrations, etc.) with precision and follow-through. The ideal candidate will ensure VIP recognition, preference delivery, and seamless operations while exemplifying the philosophy of Eau Resort & Spa.

We have a Full-Time position available.

This role is a flexible position (AM / PM). All candidates must be able to work weekends, holidays, and nights.

Essential Qualifications:

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and effectively communicate with guests, management and co-workers to ensure mutual understanding.
• Ability to provide legible communication and directions.
• Some college or training in hospitality industry.
• Previous experience as Front Desk Agent, Concierge, and/or Guest Relations.
• Previous cashiering experience.
• Knowledge of computers.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure of multiple arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.