Guest Experience Specialist - Food & Beverage Service

Convive Brands; New York (NY); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401k with match

Pre-tax commuter benefits

Employee discounts

Job summary

Convive Brands in New York City is hiring for a guest-focused teammate at Le Pain Quotidien. Provide friendly service, take orders, and ensure accurate entry into the POS while coordinating with the kitchen.

You will anticipate guest needs, maintain knowledge of menu items, help with opening/closing duties, cash handling, and keep the dining area clean. Flexible scheduling and team collaboration are valued.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the Le Pain Quotidien cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location.

Skills

Customer service

Team player

Multitasking

Flexibility

Tools

Toast POS

Job description

Convive Brands in New York City is hiring for a guest-focused teammate at Le Pain Quotidien. Provide friendly service, take orders, and ensure accurate entry into the POS while coordinating with the kitchen.

You will anticipate guest needs, maintain knowledge of menu items, help with opening/closing duties, cash handling, and keep the dining area clean. Flexible scheduling and team collaboration are valued.